FAQS
Got questions? Suggestions? Need an order update?
Still stuck?
Contact usReturns
How do I return an item?
Contact our team within 30 days of delivery to start a return. Items must be unused and in original packaging.
When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect your return.
Shipping
How long does shipping take?
Standard shipping typically takes 5–7 business days. Express options are available at checkout.
Do you ship internationally?
Yes — we ship to select countries. International delivery times vary by destination.
Orders
Where is my order?
Track your order using the link in your confirmation email, or contact us with your order number.
Other
Is this official merchandise?
Yes — all products on this store are officially licensed Poppy Playtime merchandise.
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