Shipping & Returns
We ship to all 50 States in the U.S, plus the following Countries:
Belgium, British Indian Ocean Territory, Canada, Caribbean Netherlands, Croatia, Denmark, Estonia, France, Germany, Greece, Hong Kong SAR, India, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Netherlands, Poland, Romania, Singapore, Slovakia, South Korea, Sweden, Switzerland, United Kingdom, Finland, Malta, Australia, Hungary, Ireland, Japan, New Zealand, Portugal, Slovenia, Spain
Austria, Bulgaria, Iceland, Norway, Saudi Arabia, Taiwan, Thailand, United Arab Emirates, Mexico, Brazil, Türkiye, Gibraltar, Belarus, Brunei, China, Jordan, Kazakhstan, Kuwait, North Macedonia, Philippines, Qatar, Argentina, Peru, Chile
Shipping cost varies by weight and size of each product.
International customers are required to pay any relevant duties, customs, or taxes associated with their country. You will see international shipping prices at check-out.
Any damages, refunds or replacement requests must be requested within 30 days of receiving your shipment. Due to inventory changes, we do not guarantee that all requests will be accommodated as requested.
You may reach out to our customer service attaching photos or videos of your damaged product in an email with the full name and email associated with the account. We will be able to replace the item/s unless the item is not in stock, then we will offer a refund for the damaged item.
Please do take note that waiting for a replacement can take up to 8 weeks. Send an email with a picture of the damaged item to: poppyplaytimesupport@mobentertainment.com