Exchange & Refund Policy

RETURN POLICY/REFUNDS

We do not accept returns or exchanges unless the item you purchased is proven to be defective, which must be proven by the customer. If you receive a defective item, please contact us no later than thirty days from your receipt of the defective item, at poppyplaytimesupport@mobentertainment.com with details of the product and the defect, photos, and any other necessary information and we will make best efforts to determine a workable solution.

Upon receipt of the returned product, if necessary, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will at our election replace the product or refund the purchase price, using the original method of payment.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to items during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

If you are receiving a refund through your bank, it should take 7-10 business days for it to process.

We may have to refund you through a PayPal account, store credit via a gift card/discount, or through reward points. *The reason why we offer these as ways to refund you is due to the timeframe since you last made your order.

If you are receiving a refund through PayPal, it should take 5-7 business days for it to process.